REFUND POLICY AND CANCELLATION POLICY

Value you can trust

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Web Design, Web Development, Mobile App

Payments for Web Design, Web Development, Mobile App projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained by Elebnis and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Project can only be cancelled within 3 days after signing the project agreement. If there is a refund, client will get refund within 10 days of the claim.

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